Intermittent Outbound Dialer Call Failures: Americas (US East)

Genesys Cloud Platform Availability*

	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)
July	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	99.98%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	-	100%	100%	-	100%	100%	-
March	100%	100%	-	100%	100%	-	100%	100%	-
February	100%	100%	-	100%	100%	-	100%	100%	-
January	99.84%	100%	-	100%	99.95%	-	100%	100%	-
December	99.98%	100%	-	99.98%	99.98%	-	99.98%	100%	-
November	99.94%	100%	-	100%	100%	-	100%	100%	-
October	100%	-	-	100%	100%	-	100%	100%	-
September	100%	-	-	100%	100%	-	100%	100%	-
August	100%	-	-	100%	99.83%	-	99.88%	100%	-
July	100%	-	-	100%	100%	-	100%	100%	-
June	99.99%	-	-	100%	100%	-	100%	100%	-
May	100%	-	-	100%	100%	-	100%	100%	-
April	100%	-	-	100%	100%	-	100%	100%	-

* Platform availability may not reflect customer availability.

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

Intermittent Outbound Dialer Call Failures: Americas (US East)

Incident Report for Genesys Cloud

Resolved

Intermittent outbound dialer call failures incident has been resolved as of approximately 9:15 pm EDT after implementing mitigation steps.

Posted Apr 21, 2020 - 21:00 EDT