Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

No Answer Time Out: Inbound and Outbound Telephony

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Apr 30, 2019 - 14:11 EDT

Identified

Fix actions are being implemented at this time. Next update 2:30 pm EDT.
Posted Apr 30, 2019 - 14:03 EDT

Investigating

Inbound and outbound telephony is experiencing a timeout after 30 seconds of no answer by the receiving party. The development teams are engaged for review. Next update 2:30 pm EDT.
Posted Apr 30, 2019 - 13:47 EDT
This incident affected: Inbound Calls (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin), EMEA (Frankfurt)) and Outbound Calls (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin), EMEA (Frankfurt)).