Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Analytics and Reporting: Americas (Sao Paulo)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted May 14, 2025 - 17:45 EDT

Identified

Customers may be experiencing delays with real time analytics and reporting. Mitigation steps have been implemented. Next update 30 min or as information becomes available.
Posted May 14, 2025 - 17:39 EDT
This incident affected: Reporting (Americas (Sao Paulo)).