Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates - Analytics

Incident Report for Genesys Cloud

Resolved

Between 4:30 AM and 7:07 AM Eastern Time, customers in the Sao Paulo and Mumbai regions experienced issues with Analytics dashboards not loading correctly. Our service team has successfully resolved the incident, and all Analytics dashboards are now functioning as expected.
Posted Jan 29, 2026 - 07:38 EST
This incident affected: Platform (Americas (Sao Paulo), Asia Pacific (Mumbai)).