Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates: Americas (US East)

Incident Report for Genesys Cloud

Resolved

Resolving incident. 9:53am-10:17am ET, intermittent elevated error rates were observed on some services with varied impact to users. Most user reports were related to delays with call controls and stuck interactions. All health checks have returned to normal.
Posted Apr 06, 2021 - 11:05 EDT

Monitoring

Services are in recovery. Monitoring for stability.
Posted Apr 06, 2021 - 10:47 EDT

Investigating

Elevated error rates in Americas (US East) have been identified. The development teams are currently reviewing. Next update 30 minutes.
Posted Apr 06, 2021 - 10:27 EDT
This incident affected: Platform (Americas (US East)).