Enabling Divisions for Scripts: All Regions

Genesys Cloud System Status

Genesys Cloud Platform Availability*

	Americas (Sao Paulo)	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Mumbai)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)	FedRamp
December	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
November	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
October	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
September	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
August	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
July	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
May	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	-	99.95%	100%	100%	100%	100%	100%	100%	100%	99.96%	100%	100%
March	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
February	-	99.79%	99.78%	100%	100%	100%	100%	100%	100%	100%	100%	-
January	-	100%	100%	100%	100%	100%	100%	100%	100%	99.95%	100%	-
December	-	100%	100%	100%	100%	100%	100%	100%	100%	99.86%	100%	-
November	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
October	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
September	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
August	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-

* Platform availability may not reflect customer availability

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(Sao Paulo)

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Mumbai)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

FedRamp

Enabling Divisions for Scripts: All Regions

Scheduled Maintenance Report for Genesys Cloud

Completed

This maintenance has been canceled.

Posted Aug 30, 2022 - 13:25 EDT

Scheduled

As part of a new feature release for agent scripting, script creation, editing, and execution may be unavailable for admins up to 10 minutes while the feature is enabled. Agents are not expected to experience impact. The feature will be enabled at 03:00 GMT Wednesday August 31.

Posted Aug 29, 2022 - 11:22 EDT

This scheduled maintenance affected: Scripts (Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London), FedRamp).