Analytics and Reporting Latency: Americas (US East)

Genesys Cloud Platform Availability*

	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)
December	100%	100%	100%	100%	100%	100%	100%	100%	100%
November	100%	100%	100%	100%	100%	100%	100%	100%	100%
October	100%	100%	100%	100%	100%	100%	100%	100%	100%
September	99.95%	100%	100%	100%	100%	100%	100%	100%	100%
August	100%	100%	100%	100%	100%	100%	100%	100%	100%
July	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	99.98%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	-	100%	100%	-	100%	100%	-
March	100%	100%	-	100%	100%	-	100%	100%	-
February	100%	100%	-	100%	100%	-	100%	100%	-
January	99.84%	100%	-	100%	99.95%	-	100%	100%	-
December	99.98%	100%	-	99.98%	99.98%	-	99.98%	100%	-
November	99.94%	100%	-	100%	100%	-	100%	100%	-
October	100%	-	-	100%	100%	-	100%	100%	-
September	100%	-	-	100%	100%	-	100%	100%	-

* Platform availability may not reflect customer availability.

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

Analytics and Reporting Latency: Americas (US East)

Incident Report for Genesys Cloud

Resolved

Latent conditions with dashboards and user status changes have been resolved.

Posted May 01, 2020 - 12:17 EDT