Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Under Maintenance
Analytics Interactions Stuck in Waiting
Incident Report for Genesys Cloud
Mitigation steps have been successfully implemented and service is back to operating as expected.
Posted Oct 19, 2023 - 10:26 EDT
Teams have identified root cause and are implementing mitigation steps. Next update 10:50AM Eastern or sooner as information becomes available.
Posted Oct 19, 2023 - 10:06 EDT
Teams are currently investigating an issue causing interactions to remain stuck in waiting column in Queue Activity Summary and Detail Views. Next update 10:50 AM Eastern.
Posted Oct 19, 2023 - 09:52 EDT
This incident affected: Platform (Americas (Sao Paulo), Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), EMEA (Dublin), EMEA (Frankfurt), EMEA (London), FedRAMP).