Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Analytics Interactions Stuck in Waiting

Incident Report for Genesys Cloud

Resolved

Mitigation steps have been successfully implemented and service is back to operating as expected.
Posted Oct 19, 2023 - 10:26 EDT

Identified

Teams have identified root cause and are implementing mitigation steps. Next update 10:50AM Eastern or sooner as information becomes available.
Posted Oct 19, 2023 - 10:06 EDT

Investigating

Teams are currently investigating an issue causing interactions to remain stuck in waiting column in Queue Activity Summary and Detail Views. Next update 10:50 AM Eastern.
Posted Oct 19, 2023 - 09:52 EDT
This incident affected: Platform (Americas (Sao Paulo), Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), EMEA (Dublin), EMEA (Frankfurt), EMEA (London), FedRAMP).