Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Issues with PureCloud Voice DID Numbers
Incident Report for PureCloud by Genesys
Resolved
The issue has been resolved.
Posted 19 days ago. Jan 02, 2018 - 16:47 EST
Monitoring
The issue has been resolved. Monitoring for stability.
Posted 19 days ago. Jan 02, 2018 - 16:07 EST
Identified
Users are reporting the issue still exists. The development teams are reviewing.
Posted 19 days ago. Jan 02, 2018 - 15:31 EST
Monitoring
The issue has been resolved, monitoring for stability. If customers are still experiencing impact, please contact the Genesys care team.
Posted 19 days ago. Jan 02, 2018 - 15:17 EST
Investigating
Organizations with numbers purchased through PureCloud Voice may be experiencing busy signals intermittently at this time. Development is working to resolve the issue as quickly as possible.
Posted 19 days ago. Jan 02, 2018 - 15:11 EST
This incident affected: Inbound Calls (Americas).