Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Analytics & Reporting Delays Americas (US-West)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Oct 27, 2025 - 15:01 EDT

Update

The service is continuing to process backlogged events. Additional mitigation steps have been implemented to help speed recovery. Next update 15:30 Eastern.
Posted Oct 27, 2025 - 14:45 EDT

Identified

Genesys Cloud has identified an issue impacting real time analytics. Mitigation steps have been implemented and the service is in recovery. Interaction data will be delayed until the backlogged events have been processed. Next update 14:45 Eastern.
Posted Oct 27, 2025 - 14:04 EDT
This incident affected: Platform (Americas (US West)).