Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Analytics and Reporting: Americas (US West)

Incident Report for Genesys Cloud

Resolved

Analytics and reporting delays were observed in the Americas (US West) region due to an unhealthy instance. The instance was terminated and replaced with a new instance to mitigate. Post mitigation, event backlog had to complete processing until final resolution at approximately 8:10 pm ET. A Root Cause Analysis was attached to product support cases for this incident.
Posted Jul 22, 2024 - 18:22 EDT