Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(Sao Paulo)
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
FedRamp
 
Intermittent Call Failures: Americas (US East)
Incident Report for Genesys Cloud
Resolved
The issue has been resolved. Impact stop 11:45 am ET.
Posted Apr 13, 2023 - 11:51 EDT
Identified
Some Genesys Cloud Voice and BYOC customers may experience intermittent call failures for inbound and outbound calls in the US East region. Mitigation steps have been implemented. Next update noon ET.
Posted Apr 13, 2023 - 11:42 EDT
This incident affected: Inbound Calls (Americas (US East)) and Outbound Calls (Americas (US East)).
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