PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
PureCloud Conversation Detail Records: EU West (Ireland)
Incident Report for PureCloud by Genesys
Resolved
This incident has been resolved.
Posted 5 months ago. Apr 29, 2019 - 05:42 EDT
Update
Recovery continues as processing of data is still in progress
Posted 5 months ago. Apr 29, 2019 - 01:45 EDT
Update
Additional fix actions have been implemented and data will become available throughout the recovery process. The ETR for all real time and historical conversation detail records is approximately 9-12 hours as processing of data can take several hours to complete
Posted 5 months ago. Apr 28, 2019 - 22:21 EDT
Investigating
Real-time conversation detail records are experiencing delays. The development team has implemented fix actions. While in recovery, conversation detail records will be unavailable at this time. Updates to follow.
Posted 5 months ago. Apr 28, 2019 - 19:57 EDT
This incident affected: Reporting (EMEA).