Latent conditions have been resolved after implementing additional fix actions. Monitoring for stability.
Posted Sep 03, 2019 - 17:04 EDT
Update
Recovery efforts are still underway with additional fix actions being reviewed. Next update 6pm EDT.
Posted Sep 03, 2019 - 15:58 EDT
Update
Fix actions have been implemented and recovery is in progress. Next update 4pm EDT or sooner as information becomes available.
Posted Sep 03, 2019 - 14:34 EDT
Update
The teams are still working on fix actions. Next update 4pm EDT or sooner as information becomes available.
Posted Sep 03, 2019 - 14:13 EDT
Update
The development teams continue to perform fix actions. No ETTR. Next update 2pm EDT.
Posted Sep 03, 2019 - 12:57 EDT
Identified
PureCloud users in the America's region may be experiencing latent conditions with reporting and analytics data. The development teams are currently engaged. Next update 1pm EDT.
Posted Sep 03, 2019 - 11:55 EDT
This incident affected: Reporting (Americas (US East)).