All data has been restored. Incident has been resolved
Posted Jan 29, 2026 - 13:03 EST
Update
Restoration is completed in Mumbai. Restoration is continuing in Sao Paulo. We are able to confirm data restored as mitigation steps are implemented. Next update 13:45 or sooner as information becomes available.
Posted Jan 29, 2026 - 12:36 EST
Update
Teams are beginning the recovery process in production, beginning with the Sao Paulo region. Next update 12:45 Eastern or sooner as information becomes available.
Posted Jan 29, 2026 - 11:44 EST
Update
Teams are continuing to test the data restoration process in the development environment. Once the testing phase has been completed successfully and we are confident in the process, we will move forward with execution in production to restore data in the Analytics dashboards. Next update 11:45 Eastern or sooner as information becomes available.
Posted Jan 29, 2026 - 10:43 EST
Identified
The root cause has been identified, and a plan has been developed to restore the missing data to the Analytics dashboards. The restoration process is currently being tested in the development environment before executing in the production environment. Next update 10:45 Eastern or sooner as information becomes available.
Posted Jan 29, 2026 - 09:38 EST
Investigating
We are currently investigating an issue that has resulted in missing data in the Analytics dashboards. Our team is working to identify the root cause and restore the missing data as soon as possible. Next update 09:45 Eastern or sooner as information becomes available.
Posted Jan 29, 2026 - 08:48 EST
This incident affected: Platform (Americas (Sao Paulo), Asia Pacific (Mumbai)).