Cluster size has been increased and the service is operational. Resolving incident.
Posted Feb 26, 2019 - 21:53 EST
Update
Efforts to increase cluster size continue (without further degrading performance). The teams are approximately 50% complete. Next update 10:00pm EST or sooner as information becomes available.
Posted Feb 26, 2019 - 20:38 EST
Update
The development team will add additional nodes to the service once usage drops to allow for faster recovery. Work will begin after 7pm EST tonight (non-impacting). Next status 9:00pm EST or sooner as information becomes available.
Posted Feb 26, 2019 - 18:26 EST
Update
After scaling the service, latent conditions still persist. The teams are continuing investigation. Next update 6:30pm EST.
Posted Feb 26, 2019 - 16:58 EST
Update
Data relocation remains in progress. Next update 5:00pm EST.
Posted Feb 26, 2019 - 15:57 EST
Update
The development teams have added nodes to the service and data is relocation is in progress. Next status 4:00pm EST.
Posted Feb 26, 2019 - 14:35 EST
Update
The development teams are working to increase the number of nodes while not degrading performance further. Next update 2:30pm EST or as information becomes available.
Posted Feb 26, 2019 - 13:32 EST
Identified
PureCloud users in the America's region may be experiencing latency with performance dashboards, interaction searches, and report queries. The development teams are engaged for review. Next update 1:30pm EST.
Posted Feb 26, 2019 - 12:35 EST
This incident affected: Reporting (Americas (US East)).