Voice Media Services, Screen Recording Media Services, and Phone Registration SIP Services are now live on the Genesys FedRAMP CIDR range. FedRAMP CIDR cutover will continue during off-peak hours tonight. Check back for daily updates.
Posted Sep 06, 2024 - 08:45 EDT
Update
Media Service for video chat is live on the Genesys FedRAMP CIDR range. FedRAMP CIDR cutover will continue during off-peak hours tonight. Check back for daily updates.
Posted Sep 05, 2024 - 08:49 EDT
Update
FedRAMP CIDR cutover will continue during off-peak hours tonight. Check back for daily updates.
Posted Sep 04, 2024 - 08:43 EDT
Update
FedRAMP CIDR cutover will begin during off-peak hours tonight. Check back for daily updates.
Posted Sep 03, 2024 - 08:59 EDT
Update
FedRAMP CIDR cutover has been rescheduled for Tuesday, September 3rd. Daily updates will resume Tuesday morning at 9am ET.
Posted Aug 29, 2024 - 09:01 EDT
Update
FedRAMP CIDR cutover has not yet started. Check back for daily updates.
Posted Aug 28, 2024 - 08:50 EDT
Update
FedRAMP CIDR cutover has not yet started. Check back for daily updates.
Posted Aug 27, 2024 - 08:57 EDT
Scheduled
As previously announced May 28th, 2024, Genesys Cloud's FedRAMP media services will fully migrate FedRAMP [US East 2 (Ohio)] to a Genesys-owned CIDR block beginning the week of August 26, 2024. Genesys is also expanding the RTP port range. These changes will occur in the FedRAMP region during off-peak hours.
Customers who experience issues should check their firewall, refresh WebRTC clients, and cycle managed hardware phones for GCV and BYOC Cloud. Customers who have not implemented the firewall rules should contact their network administrator immediately to avoid service disruption.