Genesys Cloud System Status

Current Status
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Degraded Operations
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Outage
Service
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(US East)
Americas
(US West)
Americas
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Workforce Management Maintenance: Australia (Sydney)
Scheduled Maintenance Report for PureCloud by Genesys
Completed
The scheduled maintenance has been completed.
Posted May 03, 2020 - 14:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 03, 2020 - 12:00 EDT
Scheduled
Some Workforce Management supervisor capabilities will be unavailable for approximately 10 minutes between 2am and 4am, May 4th. Operations such as creating and saving a forecast or schedule will fail during the 10 minute period. Agent operations like viewing schedules or time off will remain functional. This downtime is due to the upcoming release of new features in Workforce Management which include multi-week schedules and forecasts, planning groups, business units, and new work plan constraints.
Posted Apr 17, 2020 - 16:31 EDT
This scheduled maintenance affected: Workforce Optimization (Asia Pacific (Sydney)).