Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Workforce Management Maintenance: Australia (Sydney)

Scheduled Maintenance Report for Genesys Cloud

Completed

The scheduled maintenance has been completed.
Posted May 03, 2020 - 14:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 03, 2020 - 12:00 EDT

Scheduled

Some Workforce Management supervisor capabilities will be unavailable for approximately 10 minutes between 2am and 4am, May 4th. Operations such as creating and saving a forecast or schedule will fail during the 10 minute period. Agent operations like viewing schedules or time off will remain functional. This downtime is due to the upcoming release of new features in Workforce Management which include multi-week schedules and forecasts, planning groups, business units, and new work plan constraints.
Posted Apr 17, 2020 - 16:31 EDT
This scheduled maintenance affected: Workforce Engagement (Asia Pacific (Sydney)).