Genesys Cloud System Status

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Elevated Error Rates: Aggregate Queries APAC (Sydney)
Incident Report for Genesys Cloud
This incident has been resolved.
Posted Jun 16, 2023 - 13:02 EDT
Some mitigation steps have been implemented but errors continue. Next steps are being identified. Next update bottom of the hour.
Posted Jun 16, 2023 - 12:41 EDT
Potential impact to affected customers are errors when pulling data for analytics workspaces/views that leverage aggregate endpoints. Root cause has been identified. Mitigation steps are being reviewed at this time.
Posted Jun 16, 2023 - 12:10 EDT
Aggregate queries are experiencing elevated error rates in the APAC (Sydney) region. Dev teams are engaged for mitigation steps. Next update 1 hour or as information becomes available.
Posted Jun 16, 2023 - 11:38 EDT
This incident affected: Reporting (Asia Pacific (Sydney)).