Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Historical Adherence: Americas (US West)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Mar 11, 2022 - 17:04 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 11, 2022 - 17:01 EST

Update

Teams are continuing to work on additional fixes. Next update 1 hour.
Posted Mar 11, 2022 - 16:27 EST

Update

Instances have been cycled; data processing is currently in progress. Next status 4:30 pm ET.
Posted Mar 11, 2022 - 16:02 EST

Identified

Teams are investigating an issue with WFM Historical Adherence. Triage in progress. Next update top of the hour.
Posted Mar 11, 2022 - 15:44 EST
This incident affected: Reporting (Americas (US West)).