Genesys Cloud System Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Under Maintenance

Service

Genesys Cloud Platform Availability*

	Americas (Sao Paulo)	Americas (US East)	Americas (US West)	Americas (Canada)	FedRAMP	Asia Pacific (Mumbai)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	Asia Pacific (Osaka)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)	EMEA (Zurich)	EMEA (UAE)
July	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
March	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
February	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
January	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
December	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
November	100%	99.89%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
October	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
September	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
August	99.97%	99.98%	99.97%	99.98%	99.98%	99.99%	99.99%	99.99%	99.99%	99.99%	99.98%	99.98%	99.98%	99.97%	99.99%
July	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
March	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
February	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	99.97%	100%	100%	100%
January	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%

* Platform availability may not reflect customer availability

Genesys Cloud Voice Maintenance: Global

Scheduled Maintenance Report for Genesys Cloud

Completed

The scheduled maintenance has been completed.

Posted 3 years ago. Mar 07, 2022 - 16:45 EST

In progress

Americas regions are complete. EMEA regions are still on schedule. APAC regions will now be 3/8 at 2am local time.

Posted 3 years ago. Mar 07, 2022 - 02:00 EST

Scheduled

Genesys Cloud Voice will be performing maintenance globally March 7th at 2am local time (refer to city names of regions) in APAC, 2am ET for Americas, and 10pm in EMEA. All phone calls will function normally during the 1 hour window, with the maintenance expected to take 30 minutes. Customers are advised to avoid making configuration changes to numbers or routing during the window as changes will not persist until the maintenance is complete.

Posted 3 years ago. Mar 03, 2022 - 23:04 EST