Schedule Page and Call Routing Page Errors: Americas (US East), Americas (US West)

Genesys Cloud Platform Availability*

	Americas (Sao Paulo)	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Mumbai)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)	FedRamp
October	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
September	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
August	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
July	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
May	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	-	99.95%	100%	100%	100%	100%	100%	100%	100%	99.96%	100%	100%
March	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
February	-	99.79%	99.78%	100%	100%	100%	100%	100%	100%	100%	100%	-
January	-	100%	100%	100%	100%	100%	100%	100%	100%	99.95%	100%	-
December	-	100%	100%	100%	100%	100%	100%	100%	100%	99.86%	100%	-
November	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
October	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
September	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
August	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
July	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
June	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
May	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
April	-	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	-
March	-	100%	100%	100%	-	100%	100%	100%	100%	100%	100%	-
February	-	100%	100%	100%	-	100%	100%	100%	100%	100%	99.65%	-

* Platform availability may not reflect customer availability

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(Sao Paulo)

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Mumbai)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

FedRamp

Schedule Page and Call Routing Page Errors: Americas (US East), Americas (US West)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.

Posted Sep 01, 2021 - 15:15 EDT

Monitoring

Fix actions have been implemented, monitoring for stability.

Posted Sep 01, 2021 - 15:11 EDT

Identified

Teams are triaging for impact and mitigation steps. Next update 3:30 pm ET.

Posted Sep 01, 2021 - 15:09 EDT

This incident affected: Platform (Americas (US East), Americas (US West)).