Schedule Page and Call Routing Page Errors: Americas (US East), Americas (US West)

	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Mumbai)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)
October	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
September	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
August	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
July	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
March	100%	100%	100%	-	100%	100%	100%	100%	100%	100%
February	100%	100%	100%	-	100%	100%	100%	100%	100%	99.65%
January	100%	100%	100%	-	100%	100%	100%	100%	100%	100%
December	100%	100%	100%	-	100%	100%	100%	100%	100%	100%
November	100%	100%	100%	-	100%	100%	100%	100%	100%	100%
October	100%	100%	100%	-	100%	100%	100%	100%	100%	100%
September	99.95%	100%	100%	-	100%	100%	100%	100%	100%	100%

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Mumbai)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

Schedule Page and Call Routing Page Errors: Americas (US East), Americas (US West)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.

Posted Sep 01, 2021 - 15:15 EDT

Monitoring

Fix actions have been implemented, monitoring for stability.

Posted Sep 01, 2021 - 15:11 EDT

Identified

Teams are triaging for impact and mitigation steps. Next update 3:30 pm ET.

Posted Sep 01, 2021 - 15:09 EDT

This incident affected: Platform (Americas (US East), Americas (US West)).