Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Genesys Cloud Voice: North America

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Oct 06, 2021 - 23:42 EDT

Update

Test calls are starting to complete successfully. Monitoring for stability.
Posted Oct 06, 2021 - 23:13 EDT

Update

Toll Free Numbers remain impacted due to a widespread issue spanning beyond Genesys. Teams are continuing to monitor the situation and will update when test calls begin passing. Next update midnight ET or as information becomes available.
Posted Oct 06, 2021 - 22:19 EDT

Monitoring

Issue spans beyond Genesys as failures are encountered when attempting to reach non Genesys numbers. The teams will continue to monitor the situation. Next update 10:30 pm ET.
Posted Oct 06, 2021 - 21:33 EDT

Investigating

Teams are investigating reports of toll free call failures. Triage is in progress. Next update 9:30pm ET.
Posted Oct 06, 2021 - 20:56 EDT
This incident affected: Inbound Calls (Americas (US East), Americas (US West), Americas (Canada)) and Outbound Calls (Americas (US East), Americas (US West), Americas (Canada)).