Genesys Cloud Status - Genesys Cloud Voice - Elevated Error Rates Americas (US East)

	Americas (US East)	Americas (US West)	Americas (Canada)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	Asia Pacific (Seoul)	EMEA (Dublin)	EMEA (Frankfurt)	EMEA (London)
October	100%	100%	100%	100%	100%	100%	100%	100%	100%
September	99.95%	100%	100%	100%	100%	100%	100%	100%	100%
August	100%	100%	100%	100%	100%	100%	100%	100%	100%
July	100%	100%	100%	100%	100%	100%	100%	100%	100%
June	100%	100%	100%	100%	100%	100%	99.98%	100%	100%
May	100%	100%	100%	100%	100%	100%	100%	100%	100%
April	100%	100%	-	100%	100%	-	100%	100%	-
March	100%	100%	-	100%	100%	-	100%	100%	-
February	100%	100%	-	100%	100%	-	100%	100%	-
January	99.84%	100%	-	100%	99.95%	-	100%	100%	-
December	99.98%	100%	-	99.98%	99.98%	-	99.98%	100%	-
November	99.94%	100%	-	100%	100%	-	100%	100%	-
October	100%	-	-	100%	100%	-	100%	100%	-
September	100%	-	-	100%	100%	-	100%	100%	-

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Americas
(Canada)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

Asia Pacific
(Seoul)

EMEA
(Dublin)

EMEA
(Frankfurt)

EMEA
(London)

Genesys Cloud Voice - Elevated Error Rates Americas (US East)

Incident Report for Genesys Cloud

Resolved

Genesys Cloud Voice incident resolved after mitigation steps implemented. Health checks returned to normal as of 12:24 pm EDT.

Posted Aug 27, 2020 - 11:30 EDT