Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Elevated Error Rates - APAC (Sydney)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Sep 16, 2026 - 20:50 EDT

Monitoring

Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
Posted Sep 16, 2026 - 20:50 EDT
This incident affected: Inbound Calls (Asia Pacific (Sydney)) and Outbound Calls (Asia Pacific (Sydney)).
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Genesys Cloud Platform Availability*

Americas
(Sao Paulo)		 Americas
(US East)		 Americas
(US West)		 Americas
(Canada)		 Americas
(Mexico)		 FedRAMP
 		 Asia Pacific
(Mumbai)		 Asia Pacific
(Sydney)		 Asia Pacific
(Tokyo)		 Asia Pacific
(Seoul)		 Asia Pacific
(Osaka)		 Asia Pacific
(Singapore)		 EMEA
(Dublin)		 EMEA
(Frankfurt)		 EMEA
(London)		 EMEA
(Zurich)		 EMEA
(UAE)		 European Sovereign
Region
August 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100%
July 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100%
June 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
May 100% 99.67% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
April 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% - -
February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% -
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% -
December 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% -
November 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
October 99.99% 99.25% 100% 100% - 100% 100% 100% 99.99% 100% 100% - 100% 100% 100% 100% 100% -
September 100% 100% 99.87% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
August 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
July 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
June 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
May 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
April 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
March 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
February 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
January 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
December 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
November 100% 99.89% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
October 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -
September 100% 100% 100% 100% - 100% 100% 100% 100% 100% 100% - 100% 100% 100% 100% 100% -

* Platform availability may not reflect customer availability