Update --- All CIDR cutover operations successful for
APAC: Tokyo, Osaka, Sydney
AMER: Canada, Sao Paulo, US East, US West
AFS: Cape Town
APSE: Jakarta
Customers who experience issues should check their firewall, refresh WebRTC clients, and cycle managed hardware phones for GCV and BYOC Cloud. Customers who have not implemented the firewall rules should contact their network administrator immediately to avoid service disruption.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 10, 2025 - 12:00 EDT
Scheduled
Scheduled - As previously announced on May 27, 2024, Genesys Cloud’s commercial region media services will undergo scheduled maintenance to:
· Add new IP ranges to the Genesys CIDR blocks · Migrate AFS1 (Cape Town) and APSE3 (Jakarta) to the Genesys CIDR · Expand the RTP port range · Transition Force TURN services from AWS-owned addresses to TURN services hosted on Genesys CIDR addresses
These changes will be implemented beginning off-peak hours for each region across the scheduled maintenance windows:
Wave 2 – May 10, 2025:
Regions:
· AFS: Cape Town* · APSE: Jakarta* · APAC: Tokyo, Osaka, Sydney · AMER: Canada, Sao Paulo, US East, US West *Note: Cape Town and Jakarta will receive updates in both windows to complete the full transition.
Customers who experience issues should check their firewall, refresh WebRTC clients, and cycle managed hardware phones for GCV and BYOC Cloud. Customers who have not implemented the firewall rules should contact their network administrator immediately to avoid service disruption.