Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance

Conversation Intermittent Delays: America's Region (US East)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Nov 24, 2020 - 11:28 EST

Monitoring

Some users may have experienced intermittent delays in outbound dialing and messaging, as well as call control commands taking extended time to complete and update state in the UI from approximately 10:10 am EST to 10:40 am EST. Health checks have returned to normal. Monitoring for stability.
Posted Nov 24, 2020 - 11:16 EST
This incident affected: Outbound Calls (Americas (US East)).