Vendor rolled back their change that affected neural voices. Incident is resolved
Posted Jan 15, 2025 - 17:47 EST
Update
Vendor rolled back their change that affected neural voices. Incident is resolved
Posted Jan 15, 2025 - 17:46 EST
Update
Vendor continues to investigate root cause and issue has been escalated to their product team. Next update 19:00 Eastern or sooner as information becomes available.
Posted Jan 15, 2025 - 16:22 EST
Update
Genesys has escalated this issue with the vendor. The vendor continues to investigate at this time. No ETA on restoration. Next update 15:20 Eastern
Posted Jan 15, 2025 - 14:21 EST
Update
Teams have provided additional information to the vendor and continue to work with vendor resources to identify root cause. Next update 14:15 Eastern.
Posted Jan 15, 2025 - 13:18 EST
Update
The service teams are still engaged with the vendor to push for resolution. Next update 13:00 Eastern or sooner as information becomes available.
Posted Jan 15, 2025 - 12:00 EST
Investigating
Customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice. The service team has engaged the vendor to investigate.
Posted Jan 15, 2025 - 10:44 EST
This incident affected: Inbound Calls (Americas (US West), EMEA (London)) and Outbound Calls (Americas (US West), EMEA (London)).