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Genesys Cloud Voice - Canada Inbound DID Call Failures

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Apr 05, 2021 - 16:03 EDT

Monitoring

Mitigation steps have been implemented and Genesys Cloud Voice teams are monitoring for stability.
Posted Apr 05, 2021 - 14:37 EDT

Identified

Root cause has been identified and mitigation steps are being implemented. Next update in 30 minutes or sooner as information becomes available.
Posted Apr 05, 2021 - 13:36 EDT

Investigating

Development Teams are investigating an issue with inbound DID call failures in the Canada region. Next update in 30 minutes or sooner as information becomes available.
Posted Apr 05, 2021 - 13:16 EDT
This incident affected: Inbound Calls (Americas (Canada)).