Mitigation steps have been implemented and Genesys Cloud Voice teams are monitoring for stability.
Posted Apr 05, 2021 - 14:37 EDT
Identified
Root cause has been identified and mitigation steps are being implemented. Next update in 30 minutes or sooner as information becomes available.
Posted Apr 05, 2021 - 13:36 EDT
Investigating
Development Teams are investigating an issue with inbound DID call failures in the Canada region. Next update in 30 minutes or sooner as information becomes available.
Posted Apr 05, 2021 - 13:16 EDT
This incident affected: Inbound Calls (Americas (Canada)).