Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(Sao Paulo)
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
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Asia Pacific
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FedRamp
 
WEM Maintenance: APAC (Sydney, Tokyo, Mumbai)
Scheduled Maintenance Report for Genesys Cloud
Completed
The scheduled maintenance has been completed.
Posted Jan 29, 2023 - 14:01 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 29, 2023 - 10:02 EST
Scheduled
Database maintenance will be taking place in the APAC (Sydney, Tokyo, Mumbai) regions Sunday night, 1/29 at 14:59 GMT. During the maintenance, administrators may not be able to successfully create, delete, or update topics and programs for speech and text analytics features. All other aspects of the service (and platform) will operate as normal. The window is four hours.
Posted Jan 24, 2023 - 15:22 EST
This scheduled maintenance affected: Workforce Optimization (Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo)).