Genesys Cloud customers using SMS may experience issues with outbound messages not sending. Genesys team is actively monitoring reports from third party provider affecting their Rest API. Next update 6:00 PM EST.
Posted Dec 10, 2021 - 16:19 EST
This incident affected: Platform (Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).