Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
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SMS Messaging Delays - Global

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Dec 10, 2021 - 17:07 EST

Investigating

Genesys Cloud customers using SMS may experience issues with outbound messages not sending. Genesys team is actively monitoring reports from third party provider affecting their Rest API. Next update 6:00 PM EST.
Posted Dec 10, 2021 - 16:19 EST
This incident affected: Platform (Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).