Genesys Cloud System Status

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Degraded Operations
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Outage
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Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin)

Incident Report for Genesys Cloud

Resolved

This incident has been resolved.
Posted Jul 23, 2025 - 10:59 EDT

Update

Error rates have returned to normal. We continue to monitor for stability as issue was intermittent. Next update 11:00 Eastern
Posted Jul 23, 2025 - 10:42 EDT

Monitoring

Genesys Cloud service teams have identified an issue intermittently impacting WebRTC calls. Mitigation steps have been implemented and error rates have improved. Next update 10:45 AM Eastern.
Posted Jul 23, 2025 - 10:22 EDT
This incident affected: Platform (EMEA (Dublin), EMEA (Frankfurt)).