Users have reported the service is now operational. We are waiting for all backlog to complete processing before resolving. Monitoring for stability.
Posted Oct 28, 2024 - 10:43 EDT
Update
Real time analytics data continues to be delayed while backlogged events process. Some customers have noted marked improvement. No ETR. Next update 1 hour.
Posted Oct 28, 2024 - 10:25 EDT
Update
Real time analytics data continues to be delayed while backlogged events process. No ETR. Next update 1 hour.
Posted Oct 28, 2024 - 09:30 EDT
Update
Backlogged events continue to decrease Customers will experience delays viewing conversation details. Next update bottom of the hour.
Posted Oct 28, 2024 - 08:59 EDT
Update
Processing of backlog still in progress. Next update top of the hour.
Posted Oct 28, 2024 - 08:24 EDT
Update
Backlogged events are continuing to process; No ETR. Next update 1 hour.
Posted Oct 28, 2024 - 07:30 EDT
Update
Additional mitigation steps have been applied. Backlogged events are continuing to process. Next update bottom of the hour.
Posted Oct 28, 2024 - 06:57 EDT
Update
Backlogged events are continuing to process. Next update top of the hour.
Posted Oct 28, 2024 - 06:29 EDT
Identified
Root cause has been identified and mitigation steps applied. Backlogged events will need to complete processing to clear latency. Next update bottom of next hour.
Posted Oct 28, 2024 - 05:56 EDT
Investigating
Customers may be experiencing latency with analytics reporting. Teams are reviewing mitigation steps at this time. Next update 30 minutes or as new status becomes available.
Posted Oct 28, 2024 - 05:41 EDT
This incident affected: Reporting (EMEA (Frankfurt)).