PureCloud: America's Region (US East) and Ireland

	Americas (US East)	Americas (US West)	Asia Pacific (Sydney)	Asia Pacific (Tokyo)	EMEA (Dublin)	Germany (Frankfurt)
February	100%	100%	100%	100%	100%	100%
January	99.84%	100%	100%	99.97%	100%	100%
December	99.98%	100%	99.98%	99.98%	99.98%	100%
November	99.94%	100%	100%	100%	100%	100%
October	100%	N/A	100%	100%	100%	100%
September	100%	N/A	100%	100%	100%	100%
August	100%	N/A	100%	99.83%	99.88%	100%
July	100%	N/A	100%	100%	100%	100%
June	99.99%	N/A	100%	100%	100%	100%
May	100%	N/A	100%	100%	100%	100%
April	100%	N/A	100%	100%	100%	100%
March	100%	N/A	99.85%	100%	100%	100%
February	100%	N/A	100%	100%	100%	100%
January	100%	N/A	100%	100%	100%	100%

Current Status

Normal Operations

Degraded Operations

Partial Outage

Outage

Service

Americas
(US East)

Americas
(US West)

Asia Pacific
(Sydney)

Asia Pacific
(Tokyo)

EMEA
(Dublin)

Germany
(Frankfurt)

PureCloud: America's Region (US East) and Ireland

Incident Report for PureCloud by Genesys

Resolved

Some users may have experienced issues with logins from 9:01-9:11 am EST in US East and the EMEA (Ireland) region. The issue has been resolved.

Posted Dec 12, 2019 - 09:22 EST

This incident affected: Platform (Americas (US East), EMEA).