Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
FedRamp
 
Elevated Error Rates: EMEA (Frankfurt)
Incident Report for Genesys Cloud
Resolved
Between 08:00 and 08:20 GMT on 1/10/2022, Genesys Cloud customers in the Frankfurt region experienced issues with failed inbound and outbound calling. Agents may have been placed in a not responding state and were unable to accept calls. Mitigation steps were implemented to resolve the incident, and corrective actions have been put in place to prevent repeat occurrence.
Posted Jan 10, 2022 - 03:00 EST