PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
PureCloud Conversation Detail Records: EU-West
Incident Report for PureCloud by Genesys
Resolved
This incident has been resolved.
Posted 3 months ago. Apr 24, 2019 - 11:19 EDT
Update
Realtime data backlog continues to process to complete recovery. Next update 90 minutes.
Posted 3 months ago. Apr 24, 2019 - 09:47 EDT
Update
Recovery is in its final stages; next update 1 hour.
Posted 3 months ago. Apr 24, 2019 - 09:09 EDT
Update
Recovery continues as processing of data is still in progress. Next update 1 hour.
Posted 3 months ago. Apr 24, 2019 - 08:19 EDT
Update
Recovery efforts continue, next update 90 minutes.
Posted 3 months ago. Apr 24, 2019 - 07:08 EDT
Update
Historical data is now available for view, real time data visibility is under recovery. Next update 1 hour.
Posted 3 months ago. Apr 24, 2019 - 06:15 EDT
Update
We are continuing to work on a fix for this issue.
Posted 3 months ago. Apr 24, 2019 - 00:35 EDT
Identified
Real-time conversation detail records are currently unavailable. The development teams are working on rebuilding the cluster and launching a pipeline run. While the rebuild is running, data will slowly become available.
ETA on cluster rebuild and data processing: 9-12 hours.
Posted 3 months ago. Apr 24, 2019 - 00:35 EDT
This incident affected: Reporting (EMEA).