Genesys Cloud System Status

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PureCloud Incident: Dropped Calls
Incident Report for Genesys Cloud
Resolved
The incident has been resolved.
Posted Jan 15, 2019 - 08:56 EST
Monitoring
Fix has been deployed; instances are showing healthy at this time. Monitoring for stability.
Posted Jan 15, 2019 - 08:41 EST
Investigating
Some customers may be experiencing issues with dropped calls, and/or not receiving calls. The development teams are deploying a fix at this time.
Posted Jan 15, 2019 - 08:37 EST
This incident affected: Platform (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin), EMEA (Frankfurt)).