Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
PureCloud Americas Region: Historical Conversation Detail Records Unavailable
Incident Report for Genesys Cloud
Resolved
Conversation detail records in the America's region older than 10 days are currently unavailable. The development team has initiated a pipeline job to restore. All historical data will be available by start of day July 10th.
Posted Jul 09, 2019 - 15:33 EDT
This incident affected: Reporting (Americas (US East)).