Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
PureCloud Delayed Detail Record Queries: America's Region
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Mar 07, 2019 - 16:13 EST
Monitoring
Service health is showing marked improvement; monitoring progress.
Posted Mar 07, 2019 - 15:01 EST
Investigating
PureCloud users in the America's region may be experiencing latency with performance dashboards, interaction searches, and report queries. Mitigation steps have been completed. Delays may be experienced until all processing completes. Next update 3pm EST.
Posted Mar 07, 2019 - 13:49 EST
This incident affected: Reporting (Americas (US East)).