PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
Offline Edges: Japan
Incident Report for PureCloud by Genesys
Resolved
The issue has been resolved.
Posted 28 days ago. Aug 23, 2019 - 06:10 EDT
Monitoring
Mitigation steps have been applied; monitoring for stability.
Posted 28 days ago. Aug 23, 2019 - 06:04 EDT
Identified
Some customers reported incidents with Edge devices showing offline. The development teams have been engaged for review and mitigation steps. Next update 30 minutes.
Posted 28 days ago. Aug 23, 2019 - 05:17 EDT
This incident affected: Inbound Calls (Japan), Outbound Calls (Japan), and IVR (Japan).