PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
EMEA
(Dublin)
Germany
Offline Edges: Japan
Incident Report for PureCloud by Genesys
Resolved
The issue has been resolved.
Posted Aug 23, 2019 - 06:10 EDT
Monitoring
Mitigation steps have been applied; monitoring for stability.
Posted Aug 23, 2019 - 06:04 EDT
Identified
Some customers reported incidents with Edge devices showing offline. The development teams have been engaged for review and mitigation steps. Next update 30 minutes.
Posted Aug 23, 2019 - 05:17 EDT
This incident affected: Inbound Calls (Japan), Outbound Calls (Japan), and IVR (Japan).