The issue has been identified and a fix is being implemented.
Posted 6 months ago. Apr 05, 2018 - 11:51 EDT
Monitoring
The platform has recovered at this time, we're continuing to monitor for performance issues. Users still experiencing issues such as missing chat history are encouraged to refresh the application in order to reload the history.
Posted 6 months ago. Apr 05, 2018 - 11:50 EDT
Identified
The development teams have identified an issue affecting chat, status, and webrtc soft phones. Recovery efforts are underway. Updates to follow.