The issue has been identified and a fix is being implemented.
Posted 21 days ago. Apr 05, 2018 - 11:51 EDT
The platform has recovered at this time, we're continuing to monitor for performance issues. Users still experiencing issues such as missing chat history are encouraged to refresh the application in order to reload the history.
Posted 21 days ago. Apr 05, 2018 - 11:50 EDT
The development teams have identified an issue affecting chat, status, and webrtc soft phones. Recovery efforts are underway. Updates to follow.