Workforce Management short term forecasting with "Automatic Best Method Selection" creation method is currently degraded. Fixes to mitigate the issue are currently in test and once QA validates will be deployed to production. ETTR is August 29th. Current customers that are impacted are recommended to use the following workarounds: - Utilize weighted historical index method for forecasting - Use a past forecast
Posted 23 days ago. Aug 28, 2019 - 11:56 EDT
This incident affected: Workforce Optimization (Americas, Australia, Japan, EMEA, Germany).