PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
EMEA
(Dublin)
Germany
PureCloud: Workforce Management Short Term Forecasting
Incident Report for PureCloud by Genesys
Resolved
Workforce Management short term forecasting with "Automatic Best Method Selection" creation method is currently degraded. Fixes to mitigate the issue are currently in test and once QA validates will be deployed to production. ETTR is August 29th. Current customers that are impacted are recommended to use the following workarounds:
- Utilize weighted historical index method for forecasting
- Use a past forecast
Posted Aug 28, 2019 - 11:56 EDT
This incident affected: Workforce Optimization (Americas (US East), Australia, Japan, EMEA, Germany).