Error rates have returned to normal and the Queues Activity view has been restored. To resolve the issue a rollback to the Version 9.51.0 was performed. Agents will need to refresh for the change to take effect.
Posted Jul 14, 2019 - 06:17 EDT
The issue causing the Queues Activity view to fail to load for some customers has been identified and corrective actions are being performed.
Posted Jul 14, 2019 - 05:40 EDT
Our developments teams are continuing to investigate.
Posted Jul 14, 2019 - 05:20 EDT
Elevated error rates have been identified that may cause users to experience degraded performance when using the Queues Activity portion of the application.
Posted Jul 14, 2019 - 03:17 EDT
This incident affected: Reporting (Americas (US East)).