Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
All Systems Operational
Platform Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Login Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Inbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
IVR Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
ACD Routing Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Outbound Calls Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
GenesysCloud Soft Phone Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Chat Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Screen Share Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Co-Browse Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Email Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Social Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Scripts Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Voicemail Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Video Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Workforce Optimization Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Reporting Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Recording Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Quality Management Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Data Sync Integrations Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Directory Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Fax Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Documents Operational
Americas (Sao Paulo) Operational
Americas (US East) Operational
Americas (US West) Operational
Americas (Canada) Operational
Asia Pacific (Mumbai) Operational
Asia Pacific (Sydney) Operational
Asia Pacific (Tokyo) Operational
Asia Pacific (Seoul) Operational
EMEA (Dublin) Operational
EMEA (Frankfurt) Operational
EMEA (London) Operational
FedRAMP Operational
EMEA (Zurich) Operational
EMEA (UAE) Operational
Asia Pacific (Osaka) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Resolved - This incident has been resolved.
Apr 19, 10:35 EDT
Update - Backlogged events have decreased significantly and customers should see improvement. Backlog will be completely clear in the next 20 minutes.
Apr 19, 10:18 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 19, 10:00 EDT
Update - Mitigation steps have been implemented and we are seeing recovery. Development team will monitor for stability. Customers should begin to see improvement in the next 15 minutes as the service processes the backlogged events.
Apr 19, 09:59 EDT
Identified - Teams have identified an issue that is causing delays in some real time data. This issue is causing missing interactions in the interactions view and delayed agent status changes. Teams are working to implement mitigation steps. Next update 10:15 Eastern.
Apr 19, 09:46 EDT
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.