Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 06, 2020 - 02:00 EDT
Some Workforce Management supervisor capabilities will be unavailable for approximately 10 minutes between 2am and 4am, May 6th. Operations such as creating and saving a forecast or schedule will fail during the 10 minute period. Agent operations like viewing schedules or time off will remain functional. This downtime is due to the upcoming release of new features in Workforce Management which include multi-week schedules and forecasts, planning groups, business units, and new work plan constraints.
Posted Apr 17, 2020 - 16:37 EDT
This scheduled maintenance affected: Workforce Optimization (Americas (US East)).