Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Elevated Error Rates: EMEA (London)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Feb 01, 2021 - 12:01 EST
Monitoring
Service health checks have improved; monitoring for stability.
Posted Feb 01, 2021 - 08:59 EST
Update
Recovery efforts continue with the platform provider. Next update top of the hour.
Posted Feb 01, 2021 - 08:29 EST
Identified
Teams are continuing recovery efforts while working with the platform provider in parallel. Next update bottom of the hour.
Posted Feb 01, 2021 - 08:00 EST
Update
Error rates have declined for some services. Teams are working to recover remaining services. Next update top of the hour.
Posted Feb 01, 2021 - 07:20 EST
Investigating
The Genesys Cloud team is investigating elevated error rates in the EMEA (London) region. Next update 30 minutes.
Posted Feb 01, 2021 - 06:49 EST
This incident affected: Platform (EMEA (London)).