Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
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Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Mumbai)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
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EMEA
(London)
Conversation Event Processing Errors: APAC Regions
Incident Report for Genesys Cloud
Resolved
Some customers may have experienced errors when processing conversation events resulting in stuck interactions. Mitigation steps have been applied. Impact times may slightly vary but users could have observed errors from approximately 18:43-19:14 UTC. The issue has been resolved.
Posted Dec 08, 2021 - 14:38 EST
This incident affected: Platform (Asia Pacific (Mumbai), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul)).