EMEA: Call routing issues
Resolved
The issue has been resolved. Customers affected seeking root cause should open a support case where it will be attached.
Posted Oct 19, 2017 - 07:21 EDT
Investigating
Some customers in the EMEA region reported experiencing issues with call routing and audio. If experiencing an issue, please upgrade your edge to the latest available version, 1.0.0.6444 and/or contact the care team for assistance.
Posted Oct 19, 2017 - 03:54 EDT
This incident affected: Login (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), IVR (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), ACD Routing (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Screen Share (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Co-Browse (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Email (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Social (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Scripts (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Workforce Optimization (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Reporting (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Platform (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Recording (Americas (US East), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo)), Quality Management (Americas (US East), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo)), Data Sync Integrations (Americas (US East), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo)), Inbound Calls (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Directory (Americas (US East), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Seoul)), Outbound Calls (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), GenesysCloud Soft Phone (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Documents (Americas (US East), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo)), Voicemail (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), Fax (Americas (US East), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo)), Video (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)), and Chat (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)).