Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
ACD/Outbound calls and wrapping up interactions (Ireland, Frankfurt)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Feb 10, 2022 - 04:51 EST
Monitoring
Monitoring for stability. After further investigation, impact was limited to outbound dialer and/or callback functions only. Inbound ACD was not affected.
Posted Feb 10, 2022 - 04:41 EST
Identified
Genesys Cloud team has identified an issue impacting ACD/Outbound calls and wrapping up interactions in EUC-1 + EUW1 regions and has implemented a fix.
Posted Feb 10, 2022 - 04:04 EST
This incident affected: Outbound Calls (EMEA (Dublin), EMEA (Frankfurt)).