Genesys Cloud will be performing routine, non-impacting maintenance in all regions December 5th. This notification is out of an abundance of caution. Should impact occur, users may experience a one time delay with chat messages (includes ACD 1.0 routed chat) for approximately 30 seconds or less. The maintenance window will be 2am-5am local time all regions (refer to availability table for city names of regions) with both Americas and Canada regions 2am-5am ET.
Posted Dec 03, 2020 - 17:29 EST
This scheduled maintenance affected: Chat (Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).